New Customer Information

Welcome to the Jefferson County Public Sewer District! Our exceptional customer service staff can help you get your new account set up and answer any questions you may have.

Here are a few quick tips on setting up a new account.

• All new customers need to fill out a New Customer Contact Form. We use this information to set up your new customer account.
• New customers are required to pay a $100 security deposit. This deposit is refundable upon account closing. You will see a charge for this deposit on your first bill.
• Once you receive your first bill, you will have access to our online customer portal. You can create an account and manage account settings. Such as, the option to enroll in e-billing or autopay.
• JCPSD currently does NOT accept cash. We do however accept money orders, checks, debit/credit cards and bank bill pay checks.
  • ** Please note when utilizing your bank bill pay. JCPSD does not have the capability to intercept those payments electronically. Your bank will print a paper check and mail it to our office. Please allow enough time for mail delivery. JCPSD is not responsible for the postal service delivering late payments. You will incur a penalty.

Please email your application to jcpsd1@jeffcopsd.org or mail to…
JCPSD
PO Box 632
Hillsboro, MO 63050

Important Change to Billing Responsibility – Effective Beginning February 1, 2026 & Final Transition April 1, 2026

The Jefferson County Public Sewer District will no longer allow occupants/tenants to put a rental property utility bill into their name. The utility bill will remain in the property owners name.

Current situation and why the change is necessary

Missouri State Statute § 250.140 and the District’s own Rules and Regulations (Rule #8 A) have always placed legal responsibility for sewer payments on the property owner. In practice, however, the District has historically sent bills to occupants/tenants in rental properties and attempted to collect from them when payments were late.

This practice has created significant challenges:

• More than 35 % of all delinquent accounts in recent years have been rental properties where the tenant moved out or refused to pay, leaving the District to pursue collection.
• Each delinquent rental account requires substantially more staff time and legal expense than owner-occupied accounts.
• These extra costs are ultimately passed on to all ratepayers (including responsible property owners) through higher rates or reduced infrastructure investment.
• When collection fails, liens must eventually be placed on the property—creating surprise and hardship for owners who were unaware of the delinquency.

The solution: To align actual practice with state law, eliminate unnecessary collection costs, and protect the financial stability of the District (and therefore keep rates as low as possible), beginning April 1, 2026, the District will bill the property owner of record directly for all sewer service charges, regardless of whether the property is owner-occupied or rented to tenants.

How this benefits property owners

• Eliminates the surprise of discovering a lien or unpaid balance when you sell or refinance
• Gives you direct control over the account and payment history
• Prevents service disconnection caused by a tenant’s non-payment
• Reduces overall District costs, helping keep future rate increases lower

We recognize this shift will require many of you to update rental agreements and internal bookkeeping. To assist with the transition:

• Sample lease-addendum language is available:  Feel free to copy, modify the blanks, and attach to your existing leases. Providing tenants with one of these signed addendums. SAMPLE Utility Bill Lease Addendum 1, SAMPLE Utility Bill Lease Addendum 2, SAMPLE Utility Bill Lease Addendum 3
  
• Contact our office to update your mailing address.
• Bills will continue to show the service address and unit number (if applicable) so you can easily allocate costs to tenants.
• Security deposits will be required from property owners only.

We sincerely appreciate your partnership in keeping our sewer system reliable and financially sound for the entire community. If you have questions or need help updating your billing address, please contact our Customer Service team at (636) 797-9900.

How is the sewer bill figured?

One of the most common questions our users ask is: How do we figure out what they owe for sewer service?

The District owns a variety of systems, currently each with their own rate structure. Rates include costs of operations and maintenance with the base service availability fee. There are two primary types of rates: set rate sewer fee, and water usage based fees. Please contact the District office for more information regarding your specific rate.

The base service availability fee covers the District’s fixed costs. These include monthly expenses the District must pay in order to have the service available to you, such as costs to keep the office open, debt payment, payroll of administrative staff, the cost of billing and collecting sewer fees and other monthly fixed costs.  This fee is figured into all customer rates.